On Wednesday, January 15th, Restaurant Opportunities Centers United (ROC United) and Cornell University released their latest report, High Road 2.0: A National Study of Human Resource Practices, Turnover, and Customer Service in the Restaurant Industry. The study represents the first national employer survey of work and human resource management in the US restaurant industry, examining management practices and outcomes in four customer segments: fine upscale dining, casual fine dining, moderately priced family restaurants, and fast food/quick service (fast food) restaurants.
Key findings include:
-Almost one in every two fast food/quick service workers quits or is fired from their jobs each year, only slightly less in “moderately priced restaurants” with 40% turnover.
-Better human resource practices can reduce employee turnover almost by half, including high relative wages, job security, longer work hours, more discretion at work, and policies for promotion.
-Restaurants across all segments generally pay low hourly wages, offer less than full-time work, and provide few benefits.
posted by Sarah McCallum