The Club at The Ritz-Carlton, Laguna Niguel scored the number one rating for “Best Club Experience” among the 73 Ritz-Carlton hotels and resorts for the second consecutive year.
Following a stay at the ocean front resort, Gallup surveys guests about their stay. Ritz-Carlton guests from around the globe are asked to rank their overall satisfaction, as well as their Club experience, on a scale of 1 to 5. The number one Club ranking was a result of these surveys collected.
“We are proud and pleased at the recognition and the commitment to exemplary customer satisfaction and service excellence by the ladies and gentlemen on The Ritz-Carlton Club,” said General Manager Bruce Brainerd. “It is especially gratifying to have our Club earn this recognition two years in a row. It is a testament to The Club ladies and gentlemen who create life-long personal relationships with the guests,” he added.