Restaurants Lose Customer Satisfaction to Fast Food |The ACSI Restaurant Report 2017 reveals:
Full-service restaurants fall to the lowest score in a decade – and are overtaken by fast food restaurants for the first time.
· Cracker Barrel leads full-service, while Chick-fil-A leads fast food
· Red Lobster hits a four-year high, but Red Robin tumbles to the bottom of its category
· Chipotle is still recovering customer satisfaction after food-poisoning scandal
· After being beaten by Wendy’s for more than twenty years, Burger King grabs the crown among burger chains
A full list of measured companies is below.
Full-Service Restaurants: Cracker Barrel, Texas Roadhouse, Olive Garden (Darden), Red Lobster, Outback Steakhouse, Applebee’s, Ruby Tuesday, Chili’s, LongHorn Steakhouse (Darden), Denny’s, TGI Fridays, Red Robin
Limited-Service Restaurants: Chick-fil-A, Panera Bread, Papa John’s , Subway, Arby’s, Chipotle Mexican Grill, Dunkin’ Donuts, Domino’s, KFC (Yum! Brands), Little Caesars, Burger King , Starbucks, Pizza Hut (Yum! Brands), Taco Bell (Yum! Brands), Wendy’s, Jack in the Box, McDonald’s
For more information, visit theacsi.org.