“LOVE your customers. SERVE them unconditionally. WIN their hearts.”
-Larry Stuart, author of The Spirit of Hospitality.
What ever happened to kindness and great customer service? Is it a lost art?
Some authors study a subject the, write an entire book about it. Stuart has lived out this subject. He has spent a lifetime serving others at the highest level and seeing the impact of doing at companies like Disney, NASCAR, Hilton, and Southwest Airlines (just to name a few).
In The Spirit of Hospitality: How to Add the Missing Ingredients Your Business Needs, this book reminds readers from his firsthand experience the power of putting customers first and the positive economics of doing so for every organization.