The Heart of Hospitality

The best secrets are never kept hidden for long. So get ready to unlock all the secrets on how to master the art of customer service. Learn from best-selling author, Micah Solomon, in his new book, The Heart of Hospitality. This book will be your hospitality bible for everything you need to know, including how to keep updated with customers’ growing expectations. Discover top secrets from leading professionals, such as Four Seasons Hotels and Resorts Chairman, Isadore Sharp; Ritz-Carlton Hotel Company President and COO, Herve Humler and Celebrity Chef, Eric Ripert (Le Bernardin.) This book includes transcendent advice on how to create different experiences for different guests in the very same dining room or even building unsinkable company culture. Don’t be kept in the dark; continue to learn and become the next master of the hospitality industry.